Question 1

How far in advance should I order?

Accepted Answer

Our website has been set as 24hours notice however we always try to make our customers happy.
 
If you have a last minute request please be in touch with us at: info@valentinasrecipes.co.uk and we will try our best to accommodate your request.

Question 2

How many choux per person do you suggest?

Accepted Answer

We normally suggest 2-3 choux per person

Question 3

Do you deliver? If so, how far? "

Accepted Answer

Yes we do deliver. We cover 10km radius starting from our lab, which is located at 30, Fairfield Drive, SW18 1DL.

Question 4

Do you ship orders?

Accepted Answer

No, at the moment we don't ship orders.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit card and Paypal.

Question 6

Do you offer any gluten free, dairy free, vegan or sugar free choux?"

Accepted Answer

We do not offer any choux that are dairy free, vegan or sugar free. If we ever do develop any items in the future that we love and fit these standards, it will be announced on our social media.
However we do offer a range of GLUTEN FREE choux. Please be aware that we use a common kitchen therefore contamination may happen.

Question 7

Do you make other sweets apart from choux?

Accepted Answer

No we are specialised only in Choux Pastry.

Question 8

Do you cater for large parties or ceremonies? Is there a deposit required?

Accepted Answer

Yes, we do accept big order. Please use our “contact form “ to send your request . On orders over £150 we do request a 50% deposit 2 weeks before the order date.

Question 9

How do I place an order or get a quote?

Accepted Answer

You can place an order directly on our website or if you want you can be in touch with us by email: info@valentinasrecipes.co.uk.

Question 10

Do you offer wholesale to other venues?

Accepted Answer

We don’t offer wholesale to other venues at the moment but we are always happy to discuss any proposal.  Send us an email and we will get back to you asap.

Question 11

What choux flavours do you offer?

Accepted Answer

You can find all available flavours in our online Menu.

Question 12

Can I contact Valentina’s Recipes by telephone?

Accepted Answer

You can contact us either via email at info@valentinasrecipes.co.uk or by telephone on 07773405019

Question 13

What is the cancellation policy on choux orders?

Accepted Answer

24h notice is required to be able to offer a full refund. It may be possible to reschedule the order with 48 hours notice, depending on the perishable ingredients we have ordered for you.
 
We cannot offer refunds for the following circumstances:
-An incorrect or incomplete shipping address
-Weather related delivery issues
-Choux not removed from packaging in a timely manner (i.e. packages left at an address when someone is out of town)
-Delivery problems beyond our control.

Question 14

I don't like the choux, can I have a refund?"

Accepted Answer

Due to the perishable nature of the product, we cannot accept returns but may work with you on a store credit or product exchange.

Question 15

What is Choux pastry?

Accepted Answer

Choux pastry is a French specialty used for cream buns, chocolate eclairs and profiteroles. This pastry has a large cavity which is filled with flavoured cream or custard.
 
The dough is made with flour, butter, eggs, sugar and water. The butter is obtained cooking a mixture of milk, water, flour and eggs and then put in a piping bag where it will be used to form the round circles on a baking tray.
 
During the baking process, the dough will rise to form this empty shells. When cool, the pastry is then filled with the desired filling.

Question 16

I need a flavour which is not on your website, can you help?"

Accepted Answer

We are always happy to listen so please be in touch and we will see what we can do to help. Send us an email to info@valentinasrecipes.co.uk and we will get back to you asap.

Question 17

How long is your product good for?

Accepted Answer

Our products are made from scratch with no preservatives, so their shelf life is very different from store-bought bakery treats. Therefore, we recommend our products to be enjoyed on the delivery day.

Question 18

Does choux need to be refrigerated?

Accepted Answer

Yes, once they arrived to you, it’s best to keep them in the fridge until you’ll enjoy them.

Question 19

Can I freeze choux?

Accepted Answer

No, we don’t suggest to freeze the choux.

Question 20

Do you send samples?

Accepted Answer

No, we don’t send samples.

Question 21

Is it safe to order if I have a severe peanut allergy?

Accepted Answer

We do not offer any "Free from" products. We do not recommend ordering if have any type of allergy. Though we are very strict in keeping nuts separate from other food products, all of our products are baked in a kitchen that handles peanuts, hazelnuts and pecans.

Question 22

What if I'm in a rush and need the choux asap?

Accepted Answer

We are always happy to help pur customers, but due to the fresh nature of our product, we need at least 4 hours notice to make the order.

Question 23

Do you have a minimum order?

Accepted Answer

Yes, our minimum order is £24.

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