FAQs
How far in advance should I order?
Our website has been set as 24hours notice however we always try to make our customers happy.
If you have a last minute request please be in touch with us at: info@valentinasrecipes.co.uk and we will try our best to accommodate your request.
How many choux per person do you suggest?
We normally suggest 2-3 choux per person
Do you deliver? If so, how far?
Yes we do deliver. We cover 15km radius starting from our lab, which is located at 30, Fairfield Drive, SW18 1DL.
Do you ship orders?
No, at the moment we don't ship orders.
What payment methods do you accept?
We accept all major credit card and Paypal.
Do you offer any gluten free, dairy free, vegan or sugar free choux?
We do not offer any choux that are dairy free, vegan or sugar free. If we ever do develop any items in the future that we love and fit these standards, it will be announced on our social media.
Do you make other sweets apart from choux?
No we are specialised only in Choux Pastry.
Do you cater for large parties or ceremonies? Is there a deposit required?
Yes, we do accept big order. Please use our “contact form “ to send your request . On orders over £150 we do request a 50% deposit 2 weeks before the order date.
How do I place an order or get a quote?
You can place an order directly on our website or if you want you can be in touch with us by email: info@valentinasrecipes.co.uk.
Do you offer wholesale to other venues?
We don’t offer wholesale to other venues at the moment but we are always happy to discuss any proposal. Send us an email and we will get back to you asap.
What choux flavours do you offer?
You can find all available flavours in our online Menu.
Can I contact Valentina’s Recipes by telephone?
You can contact us either via email at info@valentinasrecipes.co.uk or by telephone on 07773405019
What is the cancellation policy on choux orders?
24h notice is required to be able to offer a full refund. It may be possible to reschedule the order with 48 hours notice, depending on the perishable ingredients we have ordered for you.
We cannot offer refunds for the following circumstances:
-An incorrect or incomplete shipping address
-Weather related delivery issues
-Choux not removed from packaging in a timely manner (i.e. packages left at an address when someone is out of town)
-Delivery problems beyond our control.
I don't like the choux, can I have a refund?
Due to the perishable nature of the product, we cannot accept returns but may work with you on a store credit or product exchange.
What is Choux pastry?
Choux pastry is a French specialty used for cream buns, chocolate eclairs and profiteroles. This pastry has a large cavity which is filled with flavoured cream or custard.
The dough is made with flour, butter, eggs, sugar and water. The butter is obtained cooking a mixture of milk, water, flour and eggs and then put in a piping bag where it will be used to form the round circles on a baking tray.
During the baking process, the dough will rise to form this empty shells. When cool, the pastry is then filled with the desired filling.
I need a flavour which is not on your website, can you help?
We are always happy to listen so please be in touch and we will see what we can do to help. Send us an email to info@valentinasrecipes.co.uk and we will get back to you asap.
How long is your product good for?
Our products are made from scratch with no preservatives, so their shelf life is very different from store-bought bakery treats. Therefore, we recommend our products to be enjoyed on the delivery day.
Does choux need to be refrigerated?
Yes, once they arrived to you, it’s best to keep them in the fridge until you’ll enjoy them.
Can I freeze choux?
No, we don’t suggest to freeze the choux.
Do you send samples?
No, we don’t send samples.
Is it safe to order if I have a severe peanut allergy?
We do not offer any "Free from" products. We do not recommend ordering if have any type of allergy. Though we are very strict in keeping nuts separate from other food products, all of our products are baked in a kitchen that handles peanuts, hazelnuts and pecans.
What if I'm in a rush and need the choux asap?
We are always happy to help pur customers, but due to the fresh nature of our product, we need at least 4 hours notice to make the order.
Do you have a minimum order?
Yes, our minimum order is £24.
